Niagara Ina Grafton Gage Village

Hello. My sister lived at Ina Grafton for 11 years. I visited her there often and she always had nice things to say about the staff and the facilities. She really enjoyed all the activities that were offered. I would recommend this place for seniors.

I would never recommend anyone put any loved one in the LTC OR Assisted Living building there. The mentality is the residents live in their work space, instead of they work in the residents home. The CEO is a bully and very rude, not sure how he is still there. Ina Grafton used to be the place to go, but now it is NOT. New management all the time, can't keep track of who is who. A lot of the PSW just seem to not care about the residents. Very sad state of fairs now

Would never recommend putting any relatives in the main building. The front desk staff and CEO have a terrible rude attitude to others, with absolutely no manners and no people skills. Their male CEO is a rude nasty bully I dread to think how he treats residents and main staff in the building. Awful man. Avoid this one there's far better more professional homes to place relatives in.

Client dignity and transparency are not at the forefront of their service. Random apartments have signs mounted next to the door indicating that the "Apartment is partially subsidized by a (donor name)", when in fact that is NOT true. The resident of that apartment does NOT receive a subsidy to their rent payment, as it states on the wall next to their door! However, it is possible that all of the apartments in the facility have been partially subsidized by donors. Quality facilities for seniors have a donor wall in their main entry rather than the false pretense that they are supporting individuals when they are NOT. The board of directors dismissed my letter to address and rectify the problems. Client dignity and transparency clearly not a priority!

Best place for any person to be, whether they’re here by employment or living here. Every single person I’ve met is absolutely beyond amazing! In every single way. The food is wicked awesome buffet style! I actually will be thinking of putting my parents in this retirement home and making sure I put that I want to come here in my will lol