McDonald's

On Tuesday, March 3 my grandson was extremely excited for the mini sticks to be released at McDonald’s. So when school was finished, we drove on over and grabbed ourselves each a meal from the Taylor Road location in Niagara on the lake. Everything was amazing and our entire order was there including our sticks. Thank you 🙏 That evening, a couple hours later, my husband was very jealous and proceeded to McDonald’s to get his own hockey stick. He picked up the meal as well and brought it home but from the Welland avenue location in St. Catharines. Upon arriving home, he realized there was no mini hockey stick in the bag. Concerned he called and was unable to get through to the store so I took over the calling as he ate his meal. After two hrs someone finally answered and they would not do anything for my husband at first and questioned as to why he waited two hours to call back. As we know that was not the case but after a lengthy discussion the employee insisted he come now and get it, it could not wait or be picked up tomorrow. So he had to drive at 930 pm back out to get his mini stick from this welland Ave location. From their behaviour on the phone I got the impression it was intentional and now they were mad he wouldn’t let it go. Just keep an eye out if you go to Welland Ave.

Order two McFlurrys paid $12.41 and the things are half empty this isn’t the first time McDonald’s gives you half of what you paid for people work hard for their money and expect to receive what they are paying good money for not half of what you pay for this isn’t the first time this has happened either

I had an excellent experience at this McDonald’s and felt it was absolutely worth leaving a detailed review. From the moment I walked in, the restaurant was clean, well organized, and welcoming. The dining area, counters, and restrooms were all well maintained, which immediately made a good impression. The staff truly stood out. Everyone I interacted with was polite, professional, and genuinely friendly. My order was taken efficiently, and the team member made sure everything was correct before finalizing it. Even during a busy period, the staff remained calm, patient, and attentive, which says a lot about their training and teamwork. My food was prepared quickly and served hot and fresh. The fries were perfectly cooked, crispy, and not overly salty, and the burger was assembled neatly with fresh ingredients. It’s clear that attention was paid to quality and consistency, which isn’t always easy during peak hours. What I appreciated most was the overall customer service. I never felt rushed, and the staff made eye contact, smiled, and thanked me sincerely. Small details like that really elevate the experience and make customers want to return. Overall, this McDonald’s delivers exactly what you hope for—and more. Clean environment, fast and accurate service, friendly staff, and consistently good food. I will definitely be coming back and would highly recommend this location to anyone looking for a reliable and pleasant McDonald’s experience. Keep up the great work!

I always order extra large coffee with 4 & half cream & 4 sugar it's a hit & miss very sad with this place it's happens all the time Of to got inside for sugar for my coffee the manager didn't offer to make me a new one or apologize

me and my husband went to this mcdonald’s where i’d never had a bad experience before. to start the person at the drive through was very hard to hear and understand but we had confirmed that the snack wraps were supposed to be GRILLED chicken, not crispy. my husband has an allergy to corn and commit under any circumstances have the breading at mcdonald’s that they put on there chicken before it goes in the deep fryer. however, before this there was another problem which was the fact that they forgot my fries and we had to re wait in line for fries as our food sat in the car getting colder. usually i wouldn’t make a complaint like this but since i had also ordered chicken with breading we couldn’t even switch meals. he is now left with no food to eat but that he paid for? do better.